Have questions that need answers?
Whether you're wondering about Flyvines products or would like to become a wholesale customer, we're here to help!
If for any reason you don’t like the product you received, you have 30 days from the time of purchase to return the item for an exchange or refund. We do no accept returns that have been worn or used. Just package up the product and return it to Flyvines, 429 S 1st St, Missoula, MT 59801. Include a note in the package with your name, address, and reason for return. If you are looking for an exchange, we do charge an additional $5 for shipping.
We will replace any product that had a defect when it was received within 30 days, please send us an email with a photo of the defected product to [email protected] with your product details, and correct shipping address. We do not replace items that have damage from everyday wear and tear.
Our product is made out of recycled fly line, so it is always changing, based on the line we received. Having said this, we usually can accommodate your request. In the comment box, you can mention a color you prefer, or a color to avoid, and we do our best to accommodate you. If you have a very specific color combination you are looking for, we recommend you select the customized option. Basic colors of fly line are: Black/Brown/Green/Yellow/Blue/Orange/White/Grey. Custom: Red/Navy Blue/Purple/Pink
We ask that you send us an email with our question to [email protected], we are on the road so much, that phone messages sometimes get missed, but if we have an email account, we will always get back to you.
Orders are typically shipped within 2 days, unless it is customized, and shipping through the USPS typically takes 2-3 business days.
Please fill out the donation request form and we will get back to you after it is received.
We hope you are satisfied with your purchase. Due to the product all being handmade, Flyvines will 100% replace any product that is broken, or does not meet your standard, within 60 days.
Return Address: Flyvines, 429 S 1st Street W, Missoula, MT 59801
Please contact us directly through an email at [email protected] before returning the product. Please provide your reason for return, and if you would like a replacement or a reimbursement.
Due to the amount of time we spend on the road, our preferred method of communication is email.
210 N Higgins, #309
Missoula, MT 59802
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